SERVICE AND SUPPORT

delivery and payment RETURN, EXCHANGE AND REFUND LEGAL PAGES

SHIPPING

Delivery  is carried out throughout the UAE and the cost is AED 18 with a maximum delivery time of 3 working days. Delivery is free of charge for an order value exceeding AED 300.

DELIVERY INFORMATION

You can track the status of your order using the tracking number on the transport company’s website.

PAYMENT METHODS

We accept online payments with credit/debit card. Prices on our website are indicated in AED. Once payment has been confirmed, your order will be generated and shipped, and a confirmation notification will be sent by email.

taxes and duties

The price includes taxes and duties.

UNDELIVERABLE PARCELS

Please, bare in mind that if we are unable to deliver your package using your chosen delivery option, it will be returned to LIME.

AMENDMENTS AND UPDATES

The general terms and conditions of sale may be amended regularly, taking into consideration new laws and regulations but not limited thereto. The new general terms and conditions shall be effective as of the date of publication on ae.lime-shop.com.

EXCHANGE

We do not currently offer an Exchange service. If a different color or size of item is required, please return the incorrect item and order the correct one.

RETURN PROCEDURE

1. To return an item, please use the link. You will need your order number and e-mail address. Select the item you would like to return and specify the reason and method for return. Select “Original payment method” to continue. Please note that the delivery cost will be deducted from the return cost. After entering your data, select “Confirm”. You will receive an e-mail confirming receipt of the return request. We will compile and send you all required documents within 24 hours. After receiving an e-mail that contains the AWB, please print this document. We will not be able to process and accept the return without it.

2. We kindly ask you to contact the delivery company listed in the AWB, and hermetically seal the item in the original or equivalent packaging. The courier must receive the packed returned item and the AWB document.

3. Returns usually take up to 3 working days. Await a confirmation e-mail for approval of the return request.

REFUND

A product of satisfactory quality may be returned against receipt or proof of purchase, so long as it has not been used or worn and has retains all its tags, labels and packaging, within 30 days of the date of purchase, not including the delivery period. If you return a defective product, after visual examination and determination of the fault, we will reimburse the cost of the product and the costs of delivery and return. Please contact us at support_uae@lime-shop.com for any inquiries.

CANCELLATION

If you need to cancel your order before its receipt (before courier arrival), please, use the link or contact the customer service department on phone number +97145031801 or via e-mail address support_uae@lime-shop.com.