Delivery and return




Delivery is carried out throughout the UAE and the cost is AED 18 with a maximum delivery time of 3 working days. Delivery is free of charge for an order value exceeding AED 300.






You can track the status of your order using the tracking number on the transport company’s website.






We do not currently offer an Exchange service. If a different color or size of item is required, please return the incorrect item and order the correct one.






1. To return an item, please use the link. You will need your order number and e-mail address. Select the item you would like to return and specify the reason and method for return. Select “Original payment method” to continue. Please note that the redelivery cost will be deducted from the return cost. After entering your data, select “Confirm”. You will receive an e-mail confirming receipt of the return request. We will compile and send you all required documents within 24 hours. After receiving an e-mail that contains the AWB, please print this document. We will not be able to process and accept the return without it.

2. We kindly ask you to contact the delivery company listed in the AWB, and hermetically seal the item in the original or equivalent packaging. The courier must receive the packed returned item and the AWB document.

3. Returns usually take up to 3 working days. Await a confirmation e-mail for approval of the return request.